Shipping Policy

Last Updated: October 2026

Fast Solution Technologies (SMC-PVT) Ltd. delivers selected products and equipment to customers across Pakistan. This Shipping Policy explains our order processing, delivery, shipping charges, and related conditions.

1. Delivery Coverage

We currently deliver products within Pakistan only.

Delivery is available to major cities, including Islamabad, Rawalpindi, Lahore, Karachi, Peshawar, Faisalabad, Multan, Sialkot and other areas covered by our courier and logistics partners.

Delivery to remote or limited-service areas may require additional time or shipping charges.

2. Order Processing

Orders are processed after:

• Product availability is confirmed.

• Customer details and delivery address are verified.

• Required payment or advance payment, where applicable, is received.

• Any special product, quantity or technical requirement is confirmed.

Most available-stock orders are prepared for dispatch within 1–2 working days.

Orders placed on weekends, public holidays or outside normal business hours may be processed on the next working day.

3. Estimated Delivery Time

Estimated delivery times after dispatch are generally:

• Islamabad & Rawalpindi: approximately 1–3 working days.

• Major cities in Pakistan: approximately 2–5 working days.

• Remote or out-of-city locations: approximately 3–7 working days or longer depending on courier availability.

These delivery times are estimates and are not guaranteed. Delays may occur due to weather, public holidays, courier operations, road conditions, security restrictions or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges depend on factors including:

• Product size and weight.

• Quantity ordered.

• Delivery location.

• Courier or cargo service used.

• Insurance or special handling requirements.

Where applicable, the shipping cost will be shown during checkout or communicated to the customer before the order is dispatched.

Heavy, oversized or commercial equipment may require separate freight or cargo charges.

5. Cash on Delivery

Cash on Delivery (COD) may be available for selected products and locations.

COD availability is subject to:

• Product type.

• Order value.

• Delivery location.

• Courier service availability.

• Order verification.

Fast Solution Technologies may require partial or full advance payment for high-value products, special-order items, customized equipment, bulk orders or products that cannot reasonably be shipped through standard COD services.

6. High-Value & Special-Order Products

Certain products may require advance payment before dispatch, including but not limited to:

• CCTV systems and large camera quantities.

• DVRs and NVRs.

• Hard drives and storage devices.

• Access control and biometric systems.

• Gate automation equipment.

• Boom barriers.

• Electric fencing equipment.

• Networking equipment.

• Fire and safety equipment.

• Solar equipment.

• Customized or special-order products.

Delivery arrangements for these items may be confirmed separately with the customer.

7. Installation Services

Shipping of a product does not automatically include installation unless installation is specifically mentioned in the quotation, invoice, product package or order confirmation.

For products requiring professional installation, our team may schedule installation separately after confirming:

• Site location.

• Equipment requirements.

• Installation scope.

• Technician availability.

• Additional material requirements.

Installation charges may apply separately.

8. Order Tracking

Where tracking is available, customers may receive a courier tracking number after dispatch.

Customers may also contact Fast Solution Technologies for assistance regarding the status of their order.

Courier tracking information may take some time to become active after an order has been dispatched.

9. Receiving Your Order

Customers are requested to:

• Provide a complete and accurate delivery address.

• Provide an active mobile/contact number.

• Ensure that someone is available to receive the shipment.

• Inspect the parcel and packaging at the time of delivery whenever possible.

For fragile, electronic or high-value products, customers are encouraged to check the external condition of the package before accepting delivery.

10. Damaged, Missing or Incorrect Shipments

If a parcel arrives visibly damaged, incomplete or contains an incorrect product, please contact Fast Solution Technologies as soon as possible after receiving the shipment.

Customers should retain:

• Original packaging.

• Courier label.

• Invoice/order details.

• Photographs or video of damaged packaging/products, where applicable.

Claims will be reviewed based on the condition of the parcel, courier records and applicable product or manufacturer warranty conditions.

Damage caused after delivery, improper handling, incorrect installation, electrical issues or misuse may not qualify as shipping damage.

11. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate:

• Name.

• Phone number.

• City.

• Area.

• Complete delivery address.

If an order is returned because of an incorrect address, unavailable recipient, unreachable phone number or customer refusal, additional shipping charges may apply before the order is dispatched again.

12. Failed or Refused Deliveries

If a confirmed order is refused without a valid reason, or the courier is unable to complete delivery due to customer unavailability, Fast Solution Technologies may require advance payment of the product and/or shipping charges before accepting a future order.

Special-order, customized or specifically sourced products may not be eligible for cancellation after procurement or dispatch.

13. Product Availability

All orders are subject to stock availability.

If an ordered product becomes unavailable before dispatch, we may contact the customer to offer:

• An alternative model.

• A revised delivery timeline.

• Cancellation of the unavailable item.

• Refund of any applicable payment for the unavailable item.

No alternative product will be substituted without customer approval.

14. Courier & Logistics Partners

Fast Solution Technologies may use different courier, cargo or logistics companies depending on the product, destination, shipment size and service availability.

Once a shipment has been handed over to the courier, delivery schedules may be affected by the courier company's operations and circumstances outside our direct control.

However, our team will assist customers with reasonable shipment-related issues where possible.

15. Delivery Inspection & Product Acceptance

Customers should verify the delivered product against the order or invoice upon receipt.

Any visible discrepancy, wrong model, missing