Return & Refund Policy
Fast Solution Technologies (SMC-PVT) Ltd. supplies security, networking, automation, solar, fire safety, access control, communication and related products across Pakistan. This policy explains how returns, replacements, warranty claims and refunds are handled.
Inspection at Delivery
Customers are requested to inspect products at the time of delivery wherever possible. Any visible damage, incorrect item, missing accessory or quantity issue should be reported immediately at the time of delivery or as soon as reasonably possible after receipt.
Returns After Acceptance
Once a product has been delivered, inspected and accepted, it is generally not returnable unless it is defective, incorrectly supplied, damaged in transit, or otherwise eligible under the manufacturer’s warranty or applicable law.
Non-Returnable Products
The following items may not be eligible for return unless defective or incorrectly supplied:
- Installed or commissioned products
- Customized or specially configured products
- Special-order or specially procured items
- Products damaged due to misuse, incorrect installation or physical damage after delivery
- Items with missing packaging, accessories, serial labels or warranty seals where these are required for a valid claim
Damaged or Incorrect Items
If a product is received damaged, incomplete or different from the confirmed order, please contact us promptly with the order details, photographs of the product and packaging, and a clear description of the issue. We will review the case and advise the appropriate next step.
Warranty Claims
Warranty duration and coverage are according to the relevant manufacturer’s warranty policy for the product. Warranty approval, repair or replacement is subject to the manufacturer’s terms, inspection and claim procedure.
Transportation, inspection, handling, installation, removal, reinstallation or other service charges related to a warranty claim may be charged where applicable.
Refunds
Where a refund is approved, it will be processed after the returned product has been received and inspected. Refund eligibility and the refund amount may depend on the product condition, reason for return, payment method, shipping charges and any applicable handling or service charges.
Approved refunds will normally be made through an appropriate payment method agreed with the customer. Processing time may vary depending on the payment method and banking service.
Return Shipping
Return shipping or transportation costs are the customer’s responsibility unless the return results from an incorrect product supplied by Fast Solution Technologies or a confirmed delivery-related issue for which we are responsible.
How to Request a Return or Warranty Claim
Please contact us before sending any product back. Provide your order details, product model, serial number where applicable, description of the issue, and supporting photographs or video if requested.
Contact
Fast Solution Technologies (SMC-PVT) Ltd.
Email: sales@fastsolutiontechnologies.com
WhatsApp / Support: 0321-5889168